Can’t connect Google Analytics
No properties show up after sign-in
No properties show up after sign-in
Rankly lists only the GA4 properties your Google account can access. Make
sure you signed in with an account that has at least Viewer access to the
property, then reconnect. If you have multiple Google accounts, check you
picked the right one during sign-in.
It's a Universal Analytics property, not GA4
It's a Universal Analytics property, not GA4
Rankly connects to Google Analytics 4 properties only. Universal
Analytics (the older version) is not supported. If you only have a UA
property, create a GA4 property in Google Analytics first.
The sign-in popup was blocked or closed
The sign-in popup was blocked or closed
Allow popups for the Rankly dashboard and try Connect again. The flow
sends you to Google and back; if it’s interrupted, just restart it.
No data is showing up
Pick a property after connecting
Pick a property after connecting
Connecting your Google account isn’t enough on its own. After sign-in, choose
an account and then a property. Data fills in once a property is
selected.
The property has no data for the date range
The property has no data for the date range
Widen the date range. A brand-new GA4 property, or one with low traffic, may
have little to show for a short window.
Give it a moment after connecting
Give it a moment after connecting
Rankly pulls your data from Google’s API on first connect. If a view looks
empty, refresh after a few seconds.
AI / LLM traffic looks low
AI referrals depend on the referrer GA4 recorded
AI referrals depend on the referrer GA4 recorded
Rankly detects AI traffic from the referrer GA4 captures. If a visitor’s
browser or the AI tool stripped the referrer, that visit can’t be attributed
to a platform and falls into another channel. This is a limit of the source
data, not Rankly.
Compare against Agent Analytics
Compare against Agent Analytics
Agent Analytics counts LLM referrals at your edge,
independently of GA4. If the two differ, the edge number is usually the more
complete one.
Wrong property, or want to disconnect
Switch property or disconnect GA4
Switch property or disconnect GA4
In the GA4 integration, choose Disconnect. Rankly removes the connection
and clears its cached copy of your data. Connect again to pick a different
property.
Still stuck?
Book a call
Get on a 30-minute call and we’ll help you connect.
Email support
Tell us your GA4 property and what you’re seeing.